Shipping Policy

How It Works

We are based in Geelong, Victoria, Australia and that is where your orders will be shipped from.  Knowing COVID is slowing things down, it is important you do not purchase from us if your delivery is time sensitive. 

AUSTRALIA

Once your order has been sent out, you will receive an email with a tracking number. Please note once your order is dispatched, we cannot assume responsibility for any transit issues made by the postage provider. Please lodge a query to AusPost here.

AUSTRALIA WIDE SHIPPING

  • $12.95 – Standard Shipping: 1-7 business days.

  • $19.95 – Express Shipping: 2-3 business days.

  • Spent over $150 – Free Standard Shipping: 1-7 business days.

Smokey Stone send all domestic parcels via Registered AusPost.

Orders received over a weekend will be processed in 1-2 business days. Orders made on a public holiday will be processed the following business day.

As soon as your order is dispatched, you will receive tracking information via email.

Delivery timings are subject to Australia Post and shipping provider services. Smokey Stone cannot assume responsibility for any delays or delivery loss made by postage providers.

Please lodge any delayed/missing parcel queries to Auspost here.

WORLDWIDE

International

  • Standard - 11+ Business Days - Please contact for accurate shipping rate to your country.

 

Please note: Each country have their own import tax and duty laws, which may incur additional fees when arriving in your country, please check with your country purchase limits before purchasing, we will not cover this fee when it arrives in your country.

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