-You will receive the actual specimen in the photos.
-We try our hardest to showcase our specimens in an honest and accurate way. If you would like more images of a product please get in touch.
Howlite Beaded Bracelet
Our crystals are 100% natural and genuine. Each crystal is unique and may differ slightly in colour, shape, size or pattern. Created by nature, all unique with individual inclusions, cracks, markings and colourings. We try our best to portray our stones in honest lighting in our photos. The item pictured within the product you are purchasing is the exact piece you will receive unless otherwise stated.
- Returns and exchanges are not accepted based on crystal characteristics or on change of mind.
- Please choose your item/s carefully, ask for more photos or details if you have queries or concerns as we will not exchange or refund for change of mind.
DAMAGES + ISSUES
In the unlikely event that an item arrives damaged or if you receive the wrong item, please contact us within 14 days so that we can evaluate the issue and make it right. We will provide a replacement of the same or similar item. If a similar item is not available, we will arrange with you to provide an item of equal value or a store credit.
We are passionate about who and where our pieces come from. Everything is energy after all. We choose to only source from high-quality approved suppliers with ethical and sustainable practices.
We are based in Geelong, Victoria (AU) and this is where your items will be shipped from. We understand how exciting it is to get your beautiful new crystal, but please have patience and give the post man some time to process your delivery. If there is a delay for any reason, we will contact you ASAP and keep you informed.
Our order processing time is up to 4 business days and shipping time is according to the following timeframes:
Standard Domestic Shipping: 3-6 business days
Express Domestic Shipping: 1-2 business days
Please keep in mind that shipping times may be delayed due to COVID-19